Pre-Contract Information
Before checkout, consumers must receive clear information on identity of trader, total price (including taxes/fees), delivery costs, payment methods, core product characteristics, complaint channels, and withdrawal rights.
Comprehensive summary of core EU consumer protections for distance sales. These rights apply in addition to our store policies and cannot be contractually waived.
Before checkout, consumers must receive clear information on identity of trader, total price (including taxes/fees), delivery costs, payment methods, core product characteristics, complaint channels, and withdrawal rights.
For most distance B2C purchases, you may withdraw within 14 days without giving reasons. Exceptions can apply to hygiene-sealed goods after opening, custom-made goods, and certain digital content once performance starts with consent.
To withdraw, send an unambiguous statement within the withdrawal period. Returned goods should be sent back without undue delay and generally within 14 days after notice of withdrawal, unless local law grants more favorable terms.
Upon valid withdrawal, we reimburse all payments required by law, including eligible standard delivery charges. Refund may be withheld until returned goods are received or proof of shipment is provided, as permitted by law.
Where no specific delivery date is agreed, delivery should occur within 30 days. If delivery fails, consumers may set an additional deadline and then terminate the contract and request refund if still not fulfilled.
Goods must match their description, quantity, quality, functionality, compatibility, and durability expectations under EU and local implementing rules. Non-conforming goods entitle consumers to legal remedies.
For non-conformity, primary remedies are repair or replacement unless impossible or disproportionate. If unsuccessful within reasonable time, consumers may request proportionate price reduction or contract termination/refund.
Any commercial guarantee is additional and cannot reduce statutory rights. Marketing statements and guarantee cards do not override mandatory national consumer protections.
Where digital elements are included, functionality, compatibility, and security updates may be required for a period reasonably expected by consumers or as contractually specified under mandatory law.
In many EU jurisdictions, defects appearing within a statutory period are presumed to have existed at delivery unless proven otherwise. Exact duration depends on local transposition rules.
Consumers are protected against misleading actions, omissions, fake urgency, hidden ads, and other unfair practices. Material information must not be concealed before purchase.
Terms creating significant imbalance to consumer detriment may be unenforceable. Mandatory rights cannot be waived by standard terms, disclaimers, or checkbox wording.
Final payable amount, including taxes and mandatory fees, must be shown before order placement. Optional extras require explicit consent and cannot be pre-ticked.
Consumers may contact support channels for complaint resolution. We maintain internal handling processes and document outcomes for quality and compliance purposes.
If a dispute is not resolved directly, consumers may seek out-of-court resolution through competent ADR entities and EU Online Dispute Resolution mechanisms where available.
Personal data processing is subject to GDPR and related laws. Consumers can request access, correction, deletion, portability, and objection within legal boundaries.
This page is an informational summary. Where mandatory national or EU law grants stronger rights, that law prevails and remains fully applicable.